We are excited to present a fantastic opportunity for a Permanent Customer Service Supervisor in the Dungannon area. In this pivotal role, you'll be overseeing and enhancing the customer service experience, ensuring that both the team and clients receive the exceptional support they deserve.
Key Responsibilities:
- Lead and motivate the customer service team to deliver outstanding performance.
- Assist in developing and implementing customer service policies and procedures.
- Handle customer enquiries via various communication channels and resolve issues in a timely and effective manner.
- Monitor team performance and provide coaching to enhance skills.
- Generate reports to track customer satisfaction and team efficiency.
- Collaborate with other departments to ensure a seamless customer experience.
- Attend consumer shows to represent the company and engage with customers, enhancing brand visibility and customer relationships.
Profile of a Successful Candidate:
- 3 years previous experience in customer service, preferably in a supervisory role
- Strong analytical skills with the ability to identify trends and develop actionable insights.
- Excellent communication and interpersonal skills, capable of managing customer interactions and relationship building.
- Proficiency in CRM systems and customer database management systems.
Ready to Take the Next Step?
If you are passionate about delivering exceptional customer service and have the leadership skills to back it up, we invite you to apply today or contact Judith on +44 (0) 7809 238786