We are seeking a strong Sales Support Executive with excellent customer service skills to join an established supplies and distribution business.
This is a varied, hands-on role combining telephone customer service, order processing and quotations with trade counter sales and occasional warehouse/stores support.
Key Responsibilities
- Manage relationships with established trade accounts, processing orders, preparing quotations and providing a professional, responsive customer service.
- Handle incoming telephone and email enquiries regarding products, pricing, stock availability
- Process customer orders accurately through the company's computer system and ensure timely fulfilment.
- Prepare and follow up on quotations to secure orders and develop customer relationships.
- Provide counter sales support to trade customers, assisting with product enquiries and identifying suitable products to meet their requirements.
- Check stock availability, product specifications and pricing to ensure accurate information is provided to customers.
- Assist with stock control activities, including stock checks, monitoring availability and reporting discrepancies.
- Provide occasional stores and warehouse support, including locating products, picking orders and preparing goods for collection or dispatch.
- Maintain accurate customer records, quotations and order documentation.
- Support the wider sales team in identifying opportunities to develop existing accounts and generate repeat business.
The Ideal Candidate
- Previous experience in internal sales administration, order processing or a trade counter environment. (3 years+)
- Competent in Microsoft Office, including Word, Excel and Outlook
- Confident communicating with customers over the telephone and face to face.
- Good computer skills and attention to detail.
- Previous forklift experience would be beneficial but is not essential.
Permanent role, early finish Friday.
Contact Judith for further details pm +44(0) 7809 238786