In this role you’ll be the first point of contact for incoming maintenance calls, ensuring customers receive a prompt and professional response. The role involves scheduling Engineers, managing maintenance and repair work orders, and supporting the smooth running of daily operations.
Key Responsibilities:
- Handle all calls professionally and record details accurately.
- Prioritise urgent requests and schedule Engineers
- Create and manage work orders for maintenance and repairs
- Source and order parts as needed.
- Prepare timesheets and service documentation for invoicing.
- Support continuous improvement within the Service Department.
Required Skills:
- Strong attention to detail and ability to multitask.
- Confident using Microsoft Office
- Previous experience in a service coordination or customer service role is desirable.
- Skilled in building strong relationships with team members, engineers, customers, and suppliers.
Interested? Send us your CV and let’s have a chat about how this role could be a good fit for you. Alternatively call Judith on + 44 (0) 7809 23878